Refund policy

Thank you for shopping with USA Fragrances Hub. Customer satisfaction is important to us, and we aim to provide a smooth return and refund experience.

1. Return Eligibility

You may request a return within 14 days of receiving your order if:

The item is damaged or defective
You received the wrong product
The item is unused and in its original packaging

To be eligible for a return:

Products must be unused
Items must include original packaging and accessories
Proof of purchase or order confirmation is required

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Opened or used fragrances
Personal care items
Gift cards
Clearance or final sale items

3. Return Process

To start a return request:

Contact our support team through our website contact page
Provide your order number and reason for return
If approved, return instructions will be provided

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

Contact us within 48 hours of delivery
Include clear photos of the product and packaging

We will review the issue and offer a replacement, exchange, or refund where applicable.

5. Refund Process

Once your returned item is received and inspected:

Approved refunds will be processed to the original payment method
Refund processing may take 5–10 business days depending on your bank or payment provider

Shipping fees are generally non-refundable unless the issue was caused by our mistake.